Identify visitors with identify()

Call identify() when your app knows a visitor's name or email, often after login:

window.ReplyMaven?.identify({
  name: user.fullName,
  email: user.email,
  metadata: {
    accountId: String(user.id),
    plan: user.subscription.plan,
  },
});

Property	Type	How it is used
`name`	string	Visitor name shown on the conversation.
`email`	string	Visitor email shown on the conversation and used for follow-up.
`phone`	string	Kept in widget memory. Unsigned identify does not send it to the conversation or customer profile.
`metadata`	string values	Merged into the conversation metadata shown in the dashboard.

If a conversation already exists, the widget syncs the name and email to it. If not, the values are used when the conversation is created. identify() does not create a customer profile or link earlier conversations. Use signed identity tokens to verify an app identity and connect it to a project customer profile. A signed token can set the customer's phone.

Call window.ReplyMaven.reset() before logout or account switching. This rotates the browser's visitor ID and clears its conversation state.