Visitor Identity
Connect conversations to real users with identify() and metadata.
Identify visitors with identify()
Link a visitor's identity to their conversation as soon as they log in.
Signed identity tokens
Verify who a visitor is with server-issued tokens and keep their history on one customer profile.
Attach custom metadata
Track application state on a conversation with setMetadata() and identify().
Auto-collected metadata
The device, page, and location data the widget records for every conversation.
Retroactive identity updates
identify() and setMetadata() update conversations that already exist.