Browser notifications and unread replies

ReplyMaven uses the browser's Notification API. A notification can appear while the page is open if the visitor granted permission and a new reply arrives while the widget is closed or the page is in the background. No service worker is required.

Permission#

When a conversation is handed to a person, the widget can ask the visitor for notification permission. The browser shows its own prompt. Visitors can also request permission earlier with window.ReplyMaven.requestNotifications(). See request notification permission.

Clicking a notification focuses the page and opens the chat. Notifications do not appear while the widget is open and the page is active.

Unread marker#

A small dot appears on the launcher when a new reply has not been seen. It does not show a message count. The dot clears when the visitor opens the widget or views the reply.

Notifications can be blocked by the browser or operating system. ReplyMaven cannot show a desktop notification when permission is denied.