Conversations

Conversation lifecycle

The four states a conversation moves through, from AI chat to close.

Session persistence

How conversations survive page navigations, refreshes, and returning visits.

Real-time message delivery

AI answers stream in live, and agent replies appear without a refresh.

When Maven asks your team for help

How Maven requests team help, how a teammate takes over, and how ownership returns to Maven.

Browser notifications and unread replies

How visitors are alerted to new replies when they look away.

Use the private team thread

Each customer conversation has a private team thread in the dashboard inbox. It is separate from the customer's transcript. Teammates can ask Maven questions there, review its suggestions, and use supported actions without exposing those messages to the customer.