Frontline customer support
for founding teams
Delegate troubleshooting, upgrades, refunds, account changes, and repetitive questions to Maven, your customer support AI agent. Maven learns your docs and product, takes action for customers, and brings you in only when the stakes are high and judgment is needed.
Inbox
12 open · 0 unread
marcus@brightlabs.io
I was charged $90 but my plan is $49/mo. Can you check?
priya@oakhouse.co
Maven drafted a reply from your docs
lukas@finchpay.de
Can you help me connect a custom domain to my app?
anna@nordipanel.se
I think I was double-charged on the Pro plan this month.
camille@belleve.fr
How do I add a second teammate to my workspace?
owen@maplestack.ca
The chat widget isn’t loading on mobile. Any ideas?
daan@tulipgrid.nl
Is there a way to export all conversations to CSV?
🇺🇸 Marcus Bennett
Open· Austin, TX· Pro plan· Chrome 149
Reply…
Customer success platform for humans and agents
GmailWebhookMarcus Bennett
Charged $90, but my plan is $49
Lukas Weber
Refund request for order #4821
Omni-channel shared inbox
Widget, email, and webhook messages in one place. Maven knows your product and each customer, and it can use your tools.
See howMissing answers
3 newHow do I connect Stripe?
24 chatsDraft · Open Settings → Integrations, choose Stripe, and sign in.
How long do refunds take?
15 chatsAlways-current help center
Maven finds questions your docs don't answer and drafts the article. You publish.
See how
Marcus Bennett needs you
Wants the $41 upgrade charge refunded.
Handle support wherever you work
Telegram, Slack, or email, with a summary. Reply from there.
See how
replymaven.com/api/mcp
Agent native via MCP
Work the inbox and update docs from Claude, ChatGPT, Cursor, or Conductor.
See howOmni-channel shared inbox
Widget, email, and webhook messages land in one inbox. Maven answers first and pings your team in Slack, Telegram, or email when it needs you.
1.1Omnichannel inbound
1.2Frontline customer support agent
1.3Smart escalation routing
Website widget
Customer chats
Gmail
support@northwind.com
Webhook
Your app's events
Slack or Telegram
Reply in the thread
ReplyMaven inbox
Your team, in the dashboard
Gmail
amanda@northwind.com
Maven
Your 24/7 support agent, trained on your docs
1.1Omnichannel inbound
Website widget
Customer chats
Gmail
support@northwind.com
Webhook
Your app's events
1.2Frontline customer support agent
Maven
Your 24/7 support agent, trained on your docs
1.3Smart escalation routing
Slack or Telegram
Reply in the thread
ReplyMaven inbox
Your team, in the dashboard
Gmail
amanda@northwind.com
Maven knows your business and takes action
Train Maven on your SOPs, documentation, PDFs, and FAQs.
Follows your playbook
Tell Maven how you onboard new teams, handle upgrades, and deal with edge cases. It does it your way, every time.
Maven can investigate
Connect Maven to your tools and explain your workflow. Maven can take it from there.
Maven remembers
Maven remembers past cases, how they were handled, and can mirror the process.
SOPs
Offer a setup call to teams of 10+.
FAQs
24 question and answer pairs
Website
northwind.com/docs
PDFs
billing-policy.pdf
MCP
Tools from your MCP servers
Connectors
Checks errors, events, and payments
Marcus Bennett's past cases
How do I connect Stripe?
Resolved by MavenCan I import customers from a CSV?
Resolved by MavenInquiry to resolved in seconds
Troubleshooting, upgrades, refunds, and account changes. Maven answers from your knowledge, calls the right tools, and brings you in when the stakes are high.
Used 2 tools and 1 source
Looked up the subscription in Stripe
Pro plan · $49 per month
Calculated the upgrade charge
$41 mid-cycle proration
Checked the billing policy
1 source cited
Connect your tools, automate the found-to-fixed flow
Every bug report lands as a ready-to-fix issue. Maven digs through your logs and customer data, so your team skips the detective work and goes straight to the fix.
Attio
Linear
-
PostHog
-
Slack
-
Telegram
-
Stripe
Cloudflare Observability
Vercel Logs
-
Sentry
Clear your inbox in minutes
Built for the humans on your team. Collaborate with Maven to go through your inbox in minutes.
Sidechat
You & MavenSentry · 14 AADSTS50011 errors, all EU
Docs · SSO guide lists only the US URL
EU workspaces sign in on eu.app.northwind.com, and the guide only has the US callback URL. Three customers hit this since Monday.
Created Linear issue ENG-412ApprovedReply draft
Use eu.app.northwind.com/sso/callback and you're set. We're fixing the guide now.
Investigate with Maven in Sidechat
A private chat with Maven beside every conversation. It digs through your tools, files the issue, and drafts the reply.
Marcus Bennett
2 of 18Focus mode
One conversation at a time, so you clear the inbox instead of scrolling it.
Keyboard first
Reply, resolve, snooze, and ask Maven without touching the mouse.
Self-updating help center
Publish once. Customers read it, Google ranks it, and Maven answers from it.
How can we help?
Getting started
8 articles
Billing
12 articles
Integrations
9 articles
Guides
14 articles
On-brand help center for humans and agents
Have your AI agents build and maintain a help center that blends in.
Delegate maintenance
Tell Maven what shipped. It writes the changelog and updates the guides.
Syncs with your sources
Import pages from your site and docs. Reindex any time.
Automate it over MCP
Build and restyle your help center from Claude, ChatGPT, Cursor, or Conductor.
help.northwind.com › billing
Upgrading your plan · Northwind Help
Upgrades charge a prorated amount right away. Your next invoice is the plan price.
SEO and AI friendly
Your own domain, sitemap, and structured data, out of the box.
Agent-native end to end
ReplyMaven has 100% MCP coverage for conversations, knowledge, and the help center. Run support from Claude, ChatGPT, Cursor, or Conductor.
Claude
Settings → Connectors → Add custom connector, then paste the URL.
ChatGPT
Settings → Connectors → Create connector, then paste the URL.
Cursor
Add the server URL to ~/.cursor/mcp.json under mcpServers.
Conductor
Add ReplyMaven to your agent's MCP config, then refresh MCP status.
Delegate support today
Experience ReplyMaven for seven days free. Setup takes ~15 minutes.
Business
For teams looking to delegate support while keeping the quality bar high.
- 500 AI messages / month
- 3 seats included
- Train on web pages, FAQs, SOPs, and PDFs
- Omni-channel shared inbox
- AI Sidechat and Connectors
- Help center on your own domain
- Custom tools and MCP
- Extra seats at $19/seat/mo
- AI message top-ups from $50 for 500
Enterprise
For security reviews and custom scale.
- Everything in Business
- Custom limits
- Priority support
- SSO & SCIM
- Onboarding assistance & team training
- 99.9% uptime guarantee
- Security review and DPA
- Dedicated MCP deployment
Frequently asked questions
Most teams can connect their knowledge and install the widget in minutes. You can test Maven before making it visible to customers.
Connect your APIs and workflows for account lookups, upgrades, refunds, internal escalation, and issue creation. You control each tool and when Maven can use it.
Maven brings in your team with the customer history, its research, and previous resolution attempts attached. The customer stays in the same conversation.
Yes. Published help-center articles become trusted sources for Maven, so customers and the AI receive the same answer.
Each reply Maven sends to a customer counts as one AI message. Replies from your team and private Sidechat turns do not count. When the monthly messages run out, extra packs keep Maven answering.
ReplyMaven works with MCP-compatible clients such as Claude and Cursor. OAuth scopes control which projects, conversations, and knowledge tools each client can access.
